Feature Highlights

Features For Customer Experience Management

Spout is a robust solution to cultivate and manage your customer feedback and online reviews. With dozens of features, each with options and customizations, be empowered to meet your customer experience goals. As a Software as a Service (SaaS) solution, we constantly add and enhance features to grow with the internet and the industry. Small business, multi-location, and enterprise will find the right combination of features to drive your business up.  View them all below.

Review & Feedback Generation

Request customer feedback and online reviews from your customers to fuel your online marketing. With over a dozen ways to engage customers in feedback, including email and outbound and inbound SMS text messages, you can Spout more feedback and reviews with a smart, robust and easy to use service.

Request reviews on over 100 sites
Acquire 1st-party & 3rd-party reviews
Kiosk mode
Automated requests & reminders
Branded email requests
Multi-location locator
Outbound SMS requests
TextBack – Inbound SMS
Multiple request modes

Review & Reputation Monitoring

Don’t miss a review! Our review monitoring listens to your reputation profiles across 30+ review sites and brings all your reviews together into one place so you can manage, respond and report on them with ease. We are the only solution that monitors Google Questions & Answers.

Monitoring of 40+ review sites
Review management
Email notifications
Public & private review response
Google Q&A monitoring
Twitter monitoring

Marketing & SEO

See why we are a leader in this important category. Market your reputation and reviews with our Review widget, Conversion Pop-up and other features. Drive traffic with search engine optimization (SEO) visibility and convert website visitors to leads with beautifully designed integrations for your website.

Review widget for your website
Google review schema
Conversion Pop-up
Tag widget
Aggregate review rating badge
Social sharing of reviews

Spout & Manage

As our name implies, we help you gather up all of your customer feedback, reviews, data, surveys and more in one place. Our features allow you to engage more customers in valuable feedback so you can manage your customer’s experience. Get a complete view of your business through the eyes and voice of your customer.

Customer activity dashboard
Net Promoter Score
Survey questions
Open text customer feedback
1st-party reviews
Customer profiles
Repeat customer feedback
Feedback theme tags
User management
Advanced filters & sorting
Custom IDs & tags
Auto-tagging

Measure & Report

Our suite of reports lets you view your data the way you want. Our reports are visually engaging with the features you need to filter, sort, customize and compare. We know that capturing, benchmarking and tracking your reputation efforts are key to big improvements.

Brand/Account level reporting
State/Region level reporting
Location level reporting
Advanced filtering
Report template creation
Net Promoter (NPS) reports
Reviews reports
Comparison reports
Status reports
Automated email report delivery
CSV data downloads
Report API

Automation & Integrations

Populate customers into Spout from your CRM, database, POS, accounting software, email marketing platform or other software platforms. With extensive options for simple or custom integrations, you can make using Spout even easier with automation.

CRM integrations
Zapier app
Webhooks
Mobile app integrations
Digital ordering integrations
POS integrations
Rest API